Refund policy

SERVE THE BRAND Effective Date: February 13, 2026

1. Returns and Exchanges

We want you to love your purchase from Serve the Brand. If for any reason you are not completely satisfied, we offer returns and exchanges within 15 days of delivery. Please note that any duties incurred on returned packages are the responsibility of the customer. Duties and taxes are covered only on the original delivery and are not waived for return shipments

2. Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

• Items must be unworn, unwashed, and in original condition with all tags attached
• Items must be returned in their original packaging
• Return must be initiated within 15 days of delivery
• Proof of purchase (order confirmation or receipt) must be provided

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Final sale items (clearly marked as final sale at time of purchase)
• Gift cards
• Items marked as non-returnable at time of purchase
• Items that show signs of wear, washing, or damage

4. How to Initiate a Return

To start a return or exchange:

1. Contact us at

  Email: info@servethebrand.com

  Or use our online return portal at servethebrand.com/apps/quickreturns

2. Provide your order number and the item(s) you wish to return

3. We will provide you with a return shipping label and instructions

4. Package your item(s) securely and ship using the provided label

5. Return Shipping Costs

• We provide a prepaid return shipping label for all approved returns.
• Please note that the prepaid return label covers the cost of return shipping only and does not cover any duties, taxes, or customs fees that may be charged on the returned package.
• Any duties, taxes, or customs fees incurred on returned packages are the responsibility of the customer.
• We recommend keeping your return tracking information, as we cannot be held responsible for unpaid duties on return packages.

6. Refund Processing

Once we receive your returned item(s):

• We will inspect the item(s) to ensure they meet our return eligibility requirements
• Approved refunds will be processed within 10 business days
• Refunds will be issued to the original payment method used for purchase
• Original shipping costs are non-refundable unless the return is due to our error
• Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution

7. Exchanges

If you would like to exchange an item for a different size or color:

• Follow the same return process outlined above
• Indicate in your return request that you would like an exchange
• Exchanges are subject to availability; if your desired item is unavailable, we will process a refund instead

8. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at info@servethebrand.com
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund upon inspection of the item, including return shipping costs

9. International Returns

For international orders, customers are responsible for all return shipping costs and any applicable customs fees, duties, or taxes. International returns may take longer to process due to customs clearance.

10. Contact Information

For questions about our return policy or to initiate a return:

Email: info@servethebrand.com

Website: www.servethebrand.com

Online Return Portal: servethebrand.com/apps/quickreturns

This return policy may be updated from time to time. Please check our website for the most current version.